Refund & Cancellation Policy
At Shared.tools, our goal is to deliver reliable, instant 1-click access to the world’s best AI, SEO, and creative suites. Please review our refund guidelines and timelines below.
Strict 3-Day Refund Policy
We provide a 3-day (72-hour) money-back guarantee from your initial timestamp of purchase. If you experience technical issues preventing tool access that our support cannot resolve, you are entitled to a full refund within 3 days. Strictly no refunds are applied or granted after 3 days of purchase under any circumstances.
01.Overview & Purchase Protection
Because Shared.tools incurs instant provisioning, server proxy overhead, and enterprise seat fees upon onboarding each subscriber, our refund window is calibrated to allow adequate testing while protecting community resources.
All new members have 72 continuous hours (3 calendar days) from the exact moment of initial transaction processing to evaluate the platform and request a refund if technical defects occur.
02.Refund Eligibility Criteria
- •Verified technical failure where you cannot access the tool dashboard despite following instructions and reaching out to support.
- •Outages lasting longer than 48 consecutive hours during your initial 3-day evaluation window.
- •Request submitted via Discord ticket or email within exactly 72 hours of your initial transaction.
- •Requests submitted after 3 days: Any claim filed after 72 hours of purchase is automatically void and ineligible.
- •Terms violations: Accounts flagged or suspended for account sharing, resale, or connecting through VPN/proxies.
- •Subscription renewals: Failure to cancel an active recurring membership prior to the renewal billing cycle.
- •Usage exhaustion: Heavy usage, asset generation, or bulk data exports followed by a refund request.
03.Self-Service Subscription Cancellation
You have full control over your membership. You may cancel your subscription at any time with a single click inside your Whop billing portal.
When you cancel, your recurring subscription is deactivated immediately. You will continue to have full access to your tools until the end of your prepaid billing period, with zero further charges. Cancellation does not retroactively issue a refund for past periods.
04.How to Request an Eligible Refund
If you are within the 3-day refund window and experienced an unresolved technical issue, follow these simple steps:
- Open a ticket on our official Discord Support Server or email support@shared.tools.
- Provide your Whop account email and payment transaction receipt number.
- Briefly describe the technical issue encountered along with screenshots so our engineering team can review the log audit.
Approved refunds are credited back to your original payment method within 3 to 7 business days, depending on your card issuer.
Unwarranted Chargebacks & Fraud Prevention
Filing an unauthorized chargeback or payment dispute without first contacting support or attempting resolution within the 3-day window violates our terms. Accounts initiating fraudulent disputes will be blacklisted across all payment processors and will forfeit access to any connected platforms.